Shipping and Returns

Returns

If you are unsatisfied for any reason, you may return your purchase by contacting hello@calicoandtwine.com

Merchandise must be returned within 30 days of receiving your purchase in the mail.

Returned items must be unworn, unwashed, undamaged, and unused.

Items must be returned in the original packaging with the order receipt enclosed.

The customer is responsible for paying for return shipping costs. A return label will be sent to you via email and the cost will be deducted from your refund payment.

We will refund your payment once we receive the package and can confirm that the items are in the same condition as they were upon receiving.

Shipping

If the customer does not input the correct address or there is an error on the customers’ part that results in the package being returned to us, we are not responsible for shipping the item again.

If a package is returned to us, we will contact you via email immediately. You can either choose to receive a refund or pay for shipping again.

If the error is our doing and results in the package being returned to us, we will ship the item again with no extra cost to the customer.

Lost or Damaged Items

If your item is lost or damaged in the mail, you have 7 days from the date of receiving to contact us at hello@calicoandtwine.com.

Please include your order number and photos of the damaged item(s).

Once accepted, we will either send a new item if stock allows or if the damaged item was vintage and one-of-a-kind, you will receive a refund for your purchase.

If you have any other questions regarding shipping or returns, please contact us at hello@calicoandtwine.com :)